Refund policy

We want you to be happy with your gear. If something isn't right, contact us within 30 days of delivery and we'll sort it out.

HOW TO START A RETURN OR EXCHANGE
1. Email support@thegroomedgentlemen.com within 30 days of delivery with your order number and what you'd like to do (refund, replacement, or exchange).
2. We reply within 1 business day with confirmation and, if the item needs to come back, the return address and instructions.
3. If a return is required, pack the item and send it to the address we provide. Please get a tracking number — we can't be responsible for returns lost in transit.
4. Once your return arrives (or, for damaged/defective items, once we've seen your photo), we process your refund, replacement or exchange and email you confirmation.

DAMAGED, DEFECTIVE, OR WRONG ITEM
Tell us within 30 days of delivery with a photo and we'll send a replacement or a full refund — your choice. No need to return the item.

CHANGED YOUR MIND
Unopened, unused items can be returned within 30 days of delivery for a refund (return postage is on you). For hygiene reasons, opened soaps can't be resold, so opened soap bars aren't returnable unless they're defective.

REFUND TIMELINES
Refunds go back to your original payment method within 5–10 business days of approval. Replacements and exchanges ship within 3 business days of approval.

Contact: support@thegroomedgentlemen.com